The management of a restaurant is one of the most tedious jobs in the world. Starting a restaurant business by running its operations and making it a success is not an individual effort but the combined effort of an entire team. So let us see the key aspects that are important to manage a restaurant business.
1. Efficient management of restaurant staff
The key to efficiently manage a restaurant is managing staff. Providing the staff with periodic training sessions and helping them in their challenges helps them to understand their mistakes and training helps them to master their skills. By encouraging them to opt for external training opportunities helps in the development of the employee and his career. Along with the above aspects effective communication with the employees motivates them to be freely vocal about any problems or challenges faced by them, e.g. involving them in the decision-making, brainstorming about unique ideas and being cohesively responsible for the profit or loss of the business helps to build the spirit of team work as running a restaurant is always a team effort.
2. Streamlining day-to- day activities of the restaurant
Managing the day to day activities requires prior planning and attention to meticulous details of various operations like managing inventory, monitoring food service, sales and optimum utilization of management tools are just to name a few. Setting up certain rules and policies for the efficient functioning of the restaurant is as important as implying them in the daily procedures of your business. Along with these points, you need to take care of other aspects like managing your inventory and supervising the food service, both of which are possible with the help of a restaurant management system. This is a smart tool that manages your kitchen inventory and provides you with notifications when you might be running out of certain stock. This tool comes with many other functions including taking of an order and receiving a notification when it is ready in the kitchen.
3. Improving customer relationship
Any customer is a king and if you do not take care of your customers, someone else will! Often when a customer comes to you with any complains or feedback, instead of looking at it as a problem, you can rather think of it as your chance to improvise at the mistake. Thus when your customer sees you act upon his feedback, in return it helps you to restore your customer’s loyalty towards your restaurant and service. In case you own an online/offline channel for food ordering & delivery, you must regularly address customer feedbacks, provide them with prompt replies and supervise the max/min time for every food delivery. One of the best ways to manage customer relationships is by maintaining customer loyalty programmes. Exchanging your customer’s dish according to his special preference is customer satisfaction, but also providing them with a complimentary dessert is a customer delight. This customer delight can be in the form of special offers or discounts for your loyal customers e.g. 20 percent discount on bill for their next reservation or special offers for brunch or buffets. Thus your customer feels valued by your hospitality and keeps visiting your restaurant time and again.
Apart from the above points and being the manager of a restaurant, you must plan and strategize specific goals for each department in liaison with your long term business goals. This is achieved by establishing an organized way of communication and clearly putting across your ideas to the team.