Awarded as the ‘Best Destination for Food and Drink’ at Lonely Planet Travel Magazine Awards 2016, Mumbai is known to be a melting pot of all regional tastes of India. Received by IAS Paraag Jaiin Nainuttia, Managing Director of Maharashtra Tourism Development Corporation (MTDC), it is not a surprise that a city like Mumbai that offers impeccable and varied flavours for all palates and all pocket sizes stands for a unique gastronomical experience. From roadside food stalls to hoity toity restaurants, Mumbai serves it all.
Standalone restaurants as well as restaurant chains in Mumbai are increasingly lowering their dependence on manual efforts and are looking at maximizing profits with the help of technology. Cloud based POS (Point of Sale) and SCM (Supply Chain Management), Material Management Systems have revolutionised restaurant management by streamlining all kinds of processes such as inventory management, accounts, storage, security, notifications, billing, customer profiling, reporting, feedback, integration with call centre, etc. They also enable controlling of wastage and theft while keeping a tab on production and purchase.
From having a wide variety to offer to Mumbaikars having hunger pangs at any hour, technology has also redefined the functioning of night kitchens. It is the restaurant industry that keeps the city that never sleeps awake. And it is technology that is the backbone of this award winning restaurant industry.